The Exercise Found What the Binder Couldn’t

The Challenge

A recovery plan on paper is only a hypothesis until it is tested. The organization needed to know whether its emergency dispatch operation could withstand a sudden loss of its primary systems — and whether staff knew exactly what to do in the first critical minutes.

The Solution

BITSTC designed and facilitated a realistic loss-of-dispatch tabletop exercise, guiding cross-functional responders through a live-feeling scenario with escalating injects. We documented what worked and where the plan strained, then delivered a structured after-action report: clear strengths, specific findings, and a direct line from each finding to a corresponding remediation item.

• Realistic loss-of-dispatch tabletop exercise design and facilitation
• Cross-functional responders guided through escalating injects
• Structured after-action report with strengths and specific findings
• Every finding traced directly to a corresponding remediation item

The Result

The exercise confirmed genuine strengths in the team’s response while surfacing concrete gaps a document review would never have caught. Leadership left with a prioritized, fully traceable set of fixes — not a vague sense that “we should test more often.”